Canon MR-14EX II only one side fires

[kparseg]

Hello guys! I'm sure there is a simple solution to my problem but I can't figure it out myself. I've purchased Canon MR-14EX II Macro ring flash and when I try to take pictures, only one side of the flash fires. What am I doing wrong? Thank you!

[cicopo · Accepted solution]

I have Ver 1 and had an even older model so I suspect setting are similar. Check your manual for the section on "Setting the Flash Ratio". You can turn off either side should you want to, which may explain your problem. .