Canon 600EX II-RT drops link- HELP!

Phillyphoto
Apprentice

Scenarios I have tried: 

 

Using Canon Transmitter ST-E3-RT as the master and (2) 600 EX II-RTs as slaves.

Using A 600EX as master and B 600EX as slave.

Using B 600EX as master and A 600EX as slave. 

 

I get the same result of the slave dropping link. The time varies. Sometimes it drops link in 4 mins, sometimes 10mins, sometimes 20 or more minutes. The only way to relink them is by turning everything off and back on.

 

All channels are the same. Yes, I have scanned for the best connection as well as every other channel and AUTO.

All IDs are the same. 

 

Not near a wifi-router or airport, I'm in a row home in Philadelphia. 

 

Using NiMh rechargeables and using freshly charged batteries for every test. Batteries are about 2 years old. 

I have spoken to 2 Canon service reps and neither of them has any idea what the problem is. I really don't have the money to spend on sending everything in for "repair". 

 

Any help is greatly appreciated, thanks!

 

 

 

202 REPLIES 202

I am having the same issues with my EL-1's when I take them out to take photos.  I shot the Halloween Parade two days ago and my connection must have dropped about 10 times. Not exactly the result I was looking for when I dropped the $$ on the two flashes. 

I updated the firmware on both of my flashes and had the same issue after I did.  

I did the same and it funny help

kristieschram
Contributor

So everyone’s having this problem and canon is doing nothing about it ? what are we supposed to do?

I think everyone should get a refund

Exactly!  They are ignoring.   I’m not sure how to go about a class action complaint.   Maybe it’s time to call better business or find an attorney friend . 

Yes! 

I would much rather a fix or a trade in but if push comes to shove I would totally join a class action suit. I have missed out on a lot of good photos as a result. 

I am actually having the opposite happen.  At home they seem to work find and stay connected.  When I went to the Halloween Parade, Mermaid Parade, Asbury Park Zombie Walk and Easter Parade this year I had the issue of the flash disconnect.  

Me too.  They kept going off during to studio sessions.  The clients loved the session, but said hopefully the next time my lights won’t be broken. Very embarrassing.

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