07-01-2017 10:11 PM
I just loaded Digital Photo Professional 4 on my MacBook Air. Every time i open it, it crashes immediately. So frustrating. Any ideas why or how to fix?
07-01-2017 10:46 PM
To have a better understanding of your issue, please let everyone know the version of the Mac OS you are running, and which camera model you have.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
07-01-2017 10:52 PM - edited 07-02-2017 12:02 AM
Slight change now. I found this tip online and followed it:
go to user => library folder of that account=>Preferences
In the preference folder you can find "com.canon.digital photo professional.plist";
You have to delete this file.
This does work to open DPP4. However, the moment I try to open a RAW file it crashes again and that deleted plist file returns. I CAN open a JPEG.
I'm running OSX EL Capitan
The camera is a Rebel T6, brand new.