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New Contributor
Posts: 3
Registered: ‎07-01-2017

DPP4 crashes every time I open it

Hi all.

 

I just loaded Digital Photo Professional 4 on my MacBook Air. Every time i open it, it crashes immediately. So frustrating. Any ideas why or how to fix?

 

Thanks.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: DPP4 crashes every time I open it

Hi, lawchiq!
 
To have a better understanding of your issue, please let everyone know the version of the Mac OS you are running, and which camera model you have.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

New Contributor
Posts: 3
Registered: ‎07-01-2017

Re: DPP4 crashes every time I open it

[ Edited ]

Thanks.

 

Slight change now.  I found this tip online and followed it:

 

go to user => library folder of that account=>Preferences 

In the preference folder you can find "com.canon.digital photo professional.plist";

You have to delete this file.

This does work to open DPP4.  However, the moment I try to open a RAW file it crashes again and that deleted plist file returns.  I CAN open a JPEG.

 

I'm running OSX EL Capitan

Version 10.11.6

 

The camera is a Rebel T6, brand new. 

 

 

 

Honored Contributor
Posts: 6,150
Registered: ‎11-13-2012

Re: DPP4 crashes every time I open it

Have you downloaded the latest version of DPP from the Canon support site. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 3
Registered: ‎07-01-2017

Re: DPP4 crashes every time I open it

Yes, I believe so. Is Version 4.6.10.0 the most recent? That's what I have.

Honored Contributor
Posts: 6,150
Registered: ‎11-13-2012

Re: DPP4 crashes every time I open it

Give Canon a call at 1-800-OK-CANON. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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