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New Contributor
Posts: 2
Registered: ‎09-14-2019

Re: Camera Connect failed to save images

Has anyone been able to resolve this issue?? Very frustrating! I have been using the EOS remote app for a couple of years and have never had an issue with it until yesterday. When I click on an image to save it, it says Failed to save image.

I have tried everything...shut everything down. Deleted app reinstalled app. WiFi connections... I have no clue!

can someone please let me know if you have had this same problem and have resolved the issue?

New Contributor
Posts: 2
Registered: ‎09-14-2019

Re: Camera Connect failed to save images

Were you ever able to resolve the issue? I have the same problem.

New Contributor
Posts: 4
Registered: ‎06-23-2019

Re: Camera Connect failed to save images

Same problem and Canon is no help
Occasional Contributor
Posts: 5
Registered: ‎12-20-2018

Re: Camera Connect failed to save images

It had something to do with iOS 12.00.xx prior to iOS 12.3.1 on my iphone 8s+..  My old iphone 6s+ with IOS 11.xx.xx did not do that. All I did was update the iOS of 8s+.  You may need to update your camera firmware and the Canon app.

New Contributor
Posts: 4
Registered: ‎06-23-2019

Re: Camera Connect failed to save images

YES! I updated my iPhone XS to IOS 13.1 and all of a sudden the older EOS Remote was able to save photos to my phone. I have not tried the newer Cannon Connect to see if it works.
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