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scanner lide 120 giving error code 2,156,80

robin3003
Apprentice

unable to use myb cannon scanner

3 REPLIES 3

Danny
Moderator
Moderator

Thanks for joining the conversation, robin3003!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Ngonyani
Apprentice

I have same issue with a code: 2,156,80, but it happen after it fell down, I use windows 10 pro

Hi,

There may be a internal hardware issue that occurred when the scanner fell and it would require service. 

If the scanner is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the pscanner is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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