imageFORMULA ScanFront 400 "Failed to send files (E0001)" error message

[Peyman]

I have just upgraded my scanner from Scanfront 300 to the 400 model. I am running it on a stand alone windows 11 workstation. No Domain. I have setup a shared folder in my computer and have shared it with the user Canon. When I try to scan to the folder I get " Faild to send files (E0001)". The scanner is connected to the network and I can it from my computer using the scanner's ip address, but scanning to the shared folder is not working.

The setup is the same as what it was with the Scanfront 300.

Also, when I scan multiple pages, each page is scanned as a separate file. How can I get it to scan all pages to a single file.

Thank you for any help you can provide.

[ArthurJ]

Hi,

For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays).  I understand that email may be your preferred method of communication; however, these steps need to be provided by phone with a technician assisting you through it.

1.       Call our Imaging Solutions Group
2.       Wait until you are asked to select a product. When you get that prompt, press 1.
3.       When you get the second prompt, press 2.

Following these steps will get you to the appropriate technician faster.

We look forward to hearing from you. 

[Peyman]

Hi. Thanks for your reply. I have contacted the support team at Canon, but no one seems to be able to fix my issue. When I connect my scanfront 300, it works fine, but with scanfront 400 it keeps giving me "Failed to send the files error (E0003)". I am running a standalone windows 11 pro for workstation and when I ping the workstaion from the scanner screen it finds the ip address and I can run the scanner GUI from my workstation. 

I am stuck and may have to return the scanner. I was hoping to make it work.