10-05-2025 06:52 PM
I have a brand new CanoScan Lide 400 on my clean, well-running Windows 11 Home (White-box) PC. I downloaded and installed the latest "U Scan Utility", and use ScanGear to scan checks (one side at a time). The first few uses after a reboot work great, after that, it will scan, but rather than writing the files when I close ScanGear, it does nothing, and the U Scan Utility hangs. A reboot fixes it. This is VERY annoying and I may return the product. Is there a fix? Thank You.
10-07-2025 02:55 PM
Hi jeffw_00,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button to access your available service options.
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