05-16-2024 07:40 PM - last edited on 05-16-2024 07:50 PM by SamanthaW
DR-C225 scanner USB connected to a Windows 11 pc, when using the attach to E-mail function it throws "The request was aborted" error. CaptureOnTouch Plug-in for Mail(1.0.5459) is installed. Checked that Outlook is the default App for mail; any suggestions?
05-16-2024 08:48 PM
Greetings,
Can you confirm your Outlook Client is configured to send/receive email?
What is the size of your attachment?
Canon Knowledge Base - How do I scan to email using CaptureOnTouch?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-16-2024 11:26 PM
Yes it is. Size is around 2MB. I had also already looked at the Article you poster the link to, went ahead and increased the max size but no change.
Thanks,
Josh
05-17-2024 12:36 AM
Greetings,
Where did you get this plugIn? It appears to be quite old.
Was it a stand alone installer or part of the CaptureOnTouch application installer?
If it was part of COT installer, what version did you install?
Are you in the US? I don't see this download on the Canon USA website
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-11-2024 03:51 PM
Installed CaptureOnTouch_Pro_V4.5.3123.329.zip, same issue.
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