imageFORMULA CR-120 OCR not working on checks

[YoussefLagtab]

We are currently facing some challenges with our Canon CR-120 scanner and the .NET SDK for retrieving check information through OCR.

Here are the details of the problem we are encountering:

Hardware: We are using the Canon CR-120 scanner for our bank check scanning process.

Software: We use the .NET SDK to extract check information using OCR.

However, despite our best efforts, we are couldn't read the text printed on the checks, neither the handwriting on the check. keep in mind that the CMC7 can be extracted.

Could anyone kindly provide us with the necessary resources, documentation, or any support that would help us overcome these issues?

Thanks.

[Danny]

Thanks for joining the conversation, YoussefLagtab!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[YoussefLagtab]

hey, sorry for the late reply.

We are using Windows, we are facing problems about specifying the OCR zone as well as the accuracy of the extraction.

Even after specifying the OCR zone to a custom area, it keeps reading from the top left, and it extract about a dozen of characters only and the rest is garbage value. We tried all the OCR fonts but with the same outcome.

Thanks.

[ArthurJ]

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We apologize for any inconvenience this may cause; however, the real time feedback of a live technical support call would be very beneficial in this case.

We look forward to hearing from you.