Windows 11 doesn't see imageFORMULA DR-7550C

[gtifeld]

I have a friend that has a DR-7550c scanner and just recently replaced her PC with a new one running Windows 11. She was using Capture Perfect 3.0 to manage it on the old PC and we've installed it on the new one, but it does not see the scanner as being attached. I've downloaded the latest driver from the Canon website and it said it ws for Windows 11, but it still doesn't see it. I'm seeing conflicting reports on whether this scanner is supported in Windows 11 or not.

Does anyone have any suggestions about how to make this work? Thank you all in advance. 😊

[ArthurJ]

Hi,
For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays).  I understand that email may be your preferred method of communication; however, these steps need to be provided by phone with a technician assisting you through it.

1.       Call our Imaging Solutions Group
2.       Wait until you are asked to select a product. When you get that prompt, press 1.
3.       When you get the second prompt, press 2.

Following these steps will get you to the appropriate technician faster.