CanoScan LiDE 500F with Windows 11 - Can Not Scan

[Bob29]

Hello,  I have a CanoScan LiDE 500F scanner which I've been using for many years with a Windows 10 (64-bit) laptop.  Recently I bought a new laptop - Windows 11, and after installing the Canon software from the original media, I found that the scanner doesn't work.  Trying to scan gives "Unable to open TWAIN source..." and the Scanner dropdown in the Toolbox (v4.9) settings is empty.

Has anyone else had this problem, or has a workaround?     Many thanks in advance for any suggestions.

Bob

[Danny]

Thanks for letting us know what Canon product you've got. The CanoScan LiDE 500F is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[Bob29]

Hoping that another user in the Canon community can offer a solution - the scanner hardware is in good condition and working order, and I would hate to have to ditch it just because of a quirk (one of many!) in Windows 11.
Many thanks in advance for any suggestions.

Bob

[jrhoffman75]

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@Bob29 wrote:

Hoping that another user in the Canon community can offer a solution - the scanner hardware is in good condition and working order, and I would hate to have to ditch it just because of a quirk (one of many!) in Windows 11.
Many thanks in advance for any suggestions.

Bob

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It's a pay software, but VueScan by Hamrick Software rescues many old scanners that are no longer supported.

[Bob29]

Thanks John,  I checked out Viewscan and of all the many Canon scanners they do support, the LiDE 500F is specifically excluded, apparently because of a non-standard chipset that it uses.
Many thanks anyway for the feedback.
Bob