Hi Nicolabourne,
I can help assist you. Please confirm the following. Did you buy a scanner intended for sale in the USA? Please ensure it has a US Warranty Card.
Next step. Log into your MyCanon Account to register.
MyCanon https://share.google/tBohbXSYjltiAplG0
Note, you do not need to remove old or stale products from you list of registered devices, but it's a good idea to keep organized 🙂. Leaving the old one there will not hurt either way.
Receipt and proof of purchase. You said you purchased from Amazon. You have several options here. If you review your orders and click on the purchase, It will allow you to print the invoice. You can print it as a .PDF and save it as a document. Just change the save as dialog to .PDF. This feature is included with Windows or Mac OS. You can also take a screen capture and save it as a .JPEG. This is also included with Windows or Mac OS. Either of these can be uploaded as a receipt after entering the serial number, purchase place and date of purchase.
In order to delete an old product you no longer own. Visit the my products listing in your MyCanon account. Click on the product entry and then click on the pen (edit) symbol which will give you the option to delete the product from list of registered devices (profile).
This should address all of your questions and concerns. If not, please reply back and one of us can help further.😊
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
