Server 2019 KB5071544 Breaks CaptureOnTouch Integration

[cpederson]

It seems that the new update for Server 2019 (KB5071544) is breaking the CaptureOnTouch integration, at least for us. We have a server which hosts COT, and after installing this update we were no longer able to scan to folders on that server and had to uninstall this update to fix it. The scanners we are using are straight networked and don't connect to a client PC at all.

Anyone else seeing this issue? We are using COT Admin Server v1.3.1123 and the scanners are Image Formula DR-S150

Thanks

[ArthurJ]

Hi,

For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays).  I understand that email may be your preferred method of communication; however, these steps need to be provided by phone with a technician assisting you through it.

1.       Call our Imaging Solutions Group
2.       Wait until you are asked to select a product. When you get that prompt, press 1.
3.       When you get the second prompt, press 2.

Following these steps will get you to the appropriate technician faster.

We look forward to hearing from you.