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Ranger driver for imageFORMULA CR-L1 & CR-50 not working after latest Windows 11 update

RemoteL
Apprentice

When I open my ranger for my check scanner after installing the last two Windows 11 updates (KB5049622) and (KB5050009) it tells me that the transport is dead. After I uninstal both updates and reboot the computer several times the scanner starts to work again. Any insight?

4 REPLIES 4

Danny
Moderator
Moderator

Thanks for joining the conversation, RemoteL!

So that the Community can help you better, we need to know exactly which Canon check scanner model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

I had this with the cr-L1 and the cr-50

NWPFCU_IT
Apprentice

We just encountered the same issue but did not know the issue was present until today. We can't uninstall the KB5050009 update since its a security update and has been over a month since the install. 
@Danny What is Canon going to do to fix this with the Ranger driver? Do I need to open a support case?

PWSecur
Apprentice

Any updates to this?  Having the same issue with CR-50 and Win 11

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