01-18-2024 02:34 PM
Recently, I've had 2 employees that are unable to use their ImageFormula R10 Scanners. The scanner shows up as USB drive (e.g. E:/ or D:/) which is normal. But when trying to run CaptureOnTouch Lite (ONTOUCHL.exe) as usual, I get an error message "An error has occurred while communicating with the scanner. Close the application and reconnect the scanner."
Things I have tried during troubleshooting:
Solved! Go to Solution.
01-29-2024 02:08 PM
Hi,
Based on the steps you have taken already, I recommend reaching out to our support team. They can be reached at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).
We look forward to hearing from you.
01-29-2024 02:08 PM
Hi,
Based on the steps you have taken already, I recommend reaching out to our support team. They can be reached at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).
We look forward to hearing from you.
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