cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Communication problem between LiDE 400 and Chromebook

Roodveldt
Apprentice

Hi,

I bought a LiDE 400 scanner to use with my Chromebook. I use the official USB-cable that came with the scanner. I can find the settings for my Chromebook, the scanner is displayed, I can select all the options. But when I press 'Scan' it says: communication problem, check the cable or the settings....

I tried to start-up the Chromebook with the sanner connected and without the scanner connected. Same results: communication problem.

Can you help me?

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi Roodveldt,

To scan with your CanoScan LiDE 400 using a Chromebook, please follow the steps in the link below:

https://support.usa.canon.com/kb/index?page=content&id=ART180157

If you are still unable to scan, when you connect your CanoScan LiDE 400 to your Chromebook, please open the scanner lid.  Is the scan bar on the side with the hinges or the side with the buttons?

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi. I followed all the instruction and it still doesn't scan.

The scan bar is at the side of the buttons and is unlocked (on the backside of the scanner).

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!