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Canon imageFORMULA RS40 not working with Mac OS 15.1.1

ChrisScanner
Apprentice

Application installs with no issues but when attempting to open it says that CaptureOnTouch is damaged and cannot be opened.  I see that there are no drivers for Mac OS v15.  Can we expect updated drivers soon or any work around?

#imageFORMULA RS40

3 REPLIES 3

RLRX
Apprentice

I'm having the same problem. I can at least get the app to partially work but it is finicky and crashes often with single-sheet feed items. Need a fix NOW as tax season is approaching and that's the whole reason for this scanner!

ArthurJ
Product Expert
Product Expert

Hi,

Please click the link below and download/install the Mac setup file listed

https://soft.canon-elec.co.jp/ims/rs40/en/

Once the scanner is installed, you can download the CaptureOnTouch updated software from the link below;

https://www.usa.canon.com/support/p/imageformula-rs40-photo-and-document-scanner

If the issue persists, we will have to recommend that you contact our support team at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays). 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

TouchOfClass
Apprentice

Same problem. Brand new ImageFORMULA RS40. Running MacOS Sequoia 15.3. Successfully installed CaptureOnTouch 4.15.24.1223.

Error: Cannot use driver

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