12-03-2024 04:05 PM
Application installs with no issues but when attempting to open it says that CaptureOnTouch is damaged and cannot be opened. I see that there are no drivers for Mac OS v15. Can we expect updated drivers soon or any work around?
#imageFORMULA RS40
12-13-2024 09:03 AM
I'm having the same problem. I can at least get the app to partially work but it is finicky and crashes often with single-sheet feed items. Need a fix NOW as tax season is approaching and that's the whole reason for this scanner!
02-03-2025 12:08 PM
Hi,
Please click the link below and download/install the Mac setup file listed
https://soft.canon-elec.co.jp/ims/rs40/en/
Once the scanner is installed, you can download the CaptureOnTouch updated software from the link below;
https://www.usa.canon.com/support/p/imageformula-rs40-photo-and-document-scanner
If the issue persists, we will have to recommend that you contact our support team at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).
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02-06-2025 10:12 PM
Same problem. Brand new ImageFORMULA RS40. Running MacOS Sequoia 15.3. Successfully installed CaptureOnTouch 4.15.24.1223.
Error: Cannot use driver
02/20/2025: New firmware updates are available.
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RF24-105mm F2.8 L IS USM Z - Version 1.0.9
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RF24mm F1.4 L VCM - Version 1.0.3
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