03-08-2024 10:38 AM - last edited on 03-09-2024 11:35 AM by SamanthaW
I have a computer running Windows 11 ver 22H2. I download the 9000F MarkII Scanner Driver Ver. 1.02 (Windows) from https://www.usa.canon.com/support/p/canoscan-9000f-mark-ii. Under the "More download info" link it says support for Windows 11 was added. I also tried using the 1.00 version with the same conclusion.
However, when I install the driver, using the instructions provided the driver never finishes because it doesn't ever find the scanner.
The scanner shows in Windows device Manager, so it's communicating with the computer. In addition I installed VueScan to test and the scanner, and the scanner works perfectly with Vuescan. This means there's not a faulty port, not a faulty cable, and Windows is able to see the scanner. There appears to be an issue with the Canon driver.
I'd greatly appreciate any help getting this running.
Best Regards,
Nhtq
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.