Brand new scanner LIDE 300 horizontal stripe

[Oz50]

I have a 2 week-old Canonscanner LIDE300 That is producing scans with a purple horizontal stripe along the edge.  Is this correctable or do I just return it? It's very faint and I could probably live with it but I use the scanner for art.  I would rather not. The first picture included shows the scan unenhanced.  The stripe is barely visible.  The second is enhanced to clearly show the stripe.  If this is a hardware problem, will it get worse if not addressed?  I'm afraid if I buy another unit, it will have the same problem so I would like to learn how to correct this.    

[Oz50 · Accepted solution]

Having received no replies, I bought another LIDE300 hoping it would be better.  It was.  I'd delete this post but the delete option doesn't respond.  

[Stephen]

Hey there! 

We're so glad everything was resolved by replacing the defective unit. I'll go ahead and mark the topic resolved! 

In the future, if you need a quick turnaround for support, I recommend contacting support directly, instead of posting here in the Community, which is designed for peer-to-peer support. Canon USA support is available at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 6pm (ET), or at https://canon.us/support