XF605 Black after inital boot

[production]

Hello,

I’m experiencing an issue with one of our Canon XF605 cameras in a live broadcast setup. The camera is connected via SDI output and receives genlock input from a Ross Video switcher.

After initial boot-up, the camera outputs a full-screen black image. This occurs regardless of whether genlock is present or not. To resolve the issue temporarily, I must disconnect and reconnect the genlock cable 1–3 times before the camera begins to output a proper image.

I’ve tested with multiple genlock cables and different genlock sources, but the issue persists. Notably, this is the only camera out of five in our system (the others are CR-N500's) exhibiting this behavior.

Any insight or recommended troubleshooting steps would be appreciated.

[shadowsports]

Greetings,

This is a tough one.  If you are not connected to SDI does the camera start normally?  You may need to perform a factory reset and set up from scratch.  If that doesn't help, try with different media installed.   If all fails, the camera will need to be sent to Canon for inspection. The SDI input may be defective or faulty.  These occasionally fail and are replaceable.