My XF400 image was damaged after pressing the infrared button ON and OFF switch. It's now permanently purple, if i press the button once again it looks as if the filter was out of place. It doesn't go back to normal (I had never pressed the infrared button before since I have no use for it, I was just testing it).
The camera has barely 3 months of use, three months and a couple of days actually. I bought the camera at B&H. I am in Brazil and I was told by Canon that the warranty doesn't cover something that seems a manufacturing problem. I have shown them the B&H receipt. proof of purchase. They answer emails sporadically, making communication with Canon Brazil very cumbersome
I went out of my way to warn others about this problem by writing a review at B&H and on Amazon.
I think what got me the most annoyed about this whole experience is the attitude Canon took. They told me that I would have to pay for the repair if I want the camera to function again normally, which in Brazil is the same as buying a brand new XF400 out of the box in New York. Now, why would I spend the equivalent of a brand new camera to repair a camera that is already new? Why would the customer be responsible in paying a manufacturing error?
Canon Brazil said that it would be best if I travel to the states and send the camera for repair there (since sending from a developing country is not recommendable). So that means I have to buy a plane ticket, get a place to stay, send the camera for repair, wait to see if it's covered by the warranty, and hope for the best. The Canon representative commented that I could have purchased an extended warranty at B&H. Well, you see, I thought that Canon was a reliable brand, I wouldn't need an extended warranty, and that manufacturing errors would be common sense that the company would cove, especially with new equipment.
This experience has left me with a sour taste. I have invested a lot in the brand in the past.
I've bought from them:
Canon 1DX Mark II
5D (the original)
5D Mark II
5D Mark III
Canon 80D
XF300 (previous model)
70-200mm 2.8
24mm 1.4
50mm 1.2
24-70mm 2.8
135mm 2.0
16-35mm 4.0
100mm 2.8macro
85mm 1.2
85mm 1.4
I've been having this issue since a month or so. After some experimenting it seems that the a certain zone of lighting ends up being green. First I though it was the areas overexposed that were turning green, a bit like peaking, but on closer inspection, it is not. As you can see in this photo the far corner is the brightest zone and it is the zone slightly darker that has turned green and then it goes back to normal colours where it is darker still.
If i adjust the exposure darker, the zone starts disappearing.
Also the picture in general seems to be more grainy.
Did a reset to defaults but that didn't help.
Camera is a few years old now. Mostly used inside for webinars nowadays.
Couldn't find any help on the internet looking for Canon XF400 green colour troubleshoot, but found this page so thought I'd add. Anyone fixed this?
