05-15-2023 01:59 PM - last edited on 05-16-2023 09:46 AM by Danny
I have been filming in the trópics and the lens to my canon xf 200 now has a fungus. Is this reparable? I see the spot if I film outdoors against the light. Indoors I do not see it.
Thank you
05-17-2023 08:29 AM
Hi Icvega,
Thanks for checking in with us.
Our repair facility should be able to clean the camera and remove residue affecting image quality in most cases. Residue on or near the camera sensor is more likely to show up when shooting at a more closed down lens opening, which can happen when shooting outdoors during sunny conditions.
Based on what you mentioned, I recommend that you email us at hdvideo@cits.canon.com and mention the details about your camera, date of purchase, and location from where you'll be sending. Then we'll help you get the repair process started.
06-05-2023 05:18 PM
Thank you!
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