EOS C500 Mark II- inconsistencies with SDI Out terminals

[bbellotte]

Hey all - 

Looking for any suggestions, I'm using a c500mkii with the Mon and SDI Out terminals (one on body monitor, 1 teradek sending signal to video village). I'm using a Shogun Inferno from the SDI Out (for a ProRes backup record) and the monitor out sends the video village signal. Recently, I've had inconsistencies with the SDI output and now it's stopped working altogether. I've tried to down-res the video to SDI Out (2K/1080, and 1080), but nothing. I can get monitor signal out to other devices no problem and the Shogun can receive the monitor out signal. I've tried a down converted signal (1080) to a SmallHD Cine7, but can't seem to get any SDI signal to that monitor regardless so that's probably a separate issue. 

I've updated the firmware (1.1.3.1) and no change. We used the C300 mkii before this and only had an issue until forcing an HD signal instead of UHD. We had a shoot with these cameras a couple weeks ago with this same setup and was able to get and record UHD to the shogun. Just wondering if anyone has any insight or experience with this? 

We generally shoot UHD (3840x2160), 23.98p, XF-AVC format. 

[ECS]

Hi there! 

We're having a similar issue. Are there any techs that can provide some insight to this issue? 

[DerekEllis]

Hello,

Im having the same issue. However, my issue is with the c300mkiii. I typically run use monitor out send signal to an onboard smallhd monitor. Then use SDI out to send signal to my teradek. Two weeks ago the issue arose where i could no longer get a signal out from the SDI port. The monitor out port feeds signal to any device i try (i.e. teradek, onboard smallhd, 17” smallhd monitor). Ive tried changing up the settings for I/O but with no luck. Wondering if anyone has had luck trouble shooting? Or if you had to send in to canon for repair?

Thank you

[ECS]

We ended up sending the camera in for service. They replaced the I/O board. It was stupidly expensive. Around $1900. But it works now.