Hello,Wondering if there's any info regarding the rolling shutter speed when shooting full frame 4:3 for anamorphic 2x. Is it the same as full frame 5952x3140 or the camera only reads the 4:3 part of the sensor ?Full frame (4:3) 4192x3140Full fram...
Hello there,
Is it possible to download the c500 mk2 service manual ? My local Canon representative won´t honor the US warranty (the camera is brand new) and the US Canon service center does not accept packages from outside the USA so I'm litera...
Hello, I'm having a weird issue with my new c500 Mk2 internal ND filter. Sometimes it gets stuck in the 4 or 6 stop position and the -/+ buttons stop responding. Also it makes a different sound when settling in the 4 stops and 10 stops position....
Hi all,
I just got my new c500 mk2 and I’m trying to understand how the slow motion system works. when selecting any of the compressed raw rec formats (HQ, ST or LT) I cannot change the fps and get stuck in the system frequece choosed. The only w...
Hi Martijn,Yes the settling sound is gone, not sure if it´s more silent than the before but there's no issue with the settling now and it sits in position just like the rest of the other ND´s Wish Canon could make the warranty worldwide official be...
HelloJust wanted to update everyone about my situation. Canon Chile, after a call from Canon USA ended up servicing the camera at no cost (ND filter replaced) and I just finish my first job with it. The camera performed great. Shot everything i...
1. To be able to display a "big six (fps, wb/color temp, shutter angle, ISO, LUT/LOG, T stops o F stop" menu on the LM-V2 lcd monitor, when pressing "set" on the joystick and "set" at the jog wheel. Also to be able to leave that menu on the Canon l...
Hi Martijn,Yes there's a Canon service center in here but they won´t honor the warranty. Wish I knew that when I bought the camera. All the filters in the non extended ND mode works fine except for the ND4. As for the sound, they all sound pret...
Hello Marti,I'm Sorry for you too ! Is you camera still under warranty ? If so and you live in the US I'd definitely send it for repair. Being a mechanical issue, the problem is probably going to show up again sooner or later. If it´s not u...
