Hello there,
Is it possible to download the c500 mk2 service manual ? My local Canon representative won´t honor the US warranty (the camera is brand new) and the US Canon service center does not accept packages from outside the USA so I'm litera...
Hello, I'm having a weird issue with my new c500 Mk2 internal ND filter. Sometimes it gets stuck in the 4 or 6 stop position and the -/+ buttons stop responding. Also it makes a different sound when settling in the 4 stops and 10 stops position....
Hi all,
I just got my new c500 mk2 and I’m trying to understand how the slow motion system works. when selecting any of the compressed raw rec formats (HQ, ST or LT) I cannot change the fps and get stuck in the system frequece choosed. The only w...
1. To be able to display a "big six (fps, wb/color temp, shutter angle, ISO, LUT/LOG, T stops o F stop" menu on the LM-V2 lcd monitor, when pressing "set" on the joystick and "set" at the jog wheel. Also to be able to leave that menu on the Canon l...
Hi Martijn,Yes there's a Canon service center in here but they won´t honor the warranty. Wish I knew that when I bought the camera. All the filters in the non extended ND mode works fine except for the ND4. As for the sound, they all sound pret...
Hello Marti,I'm Sorry for you too ! Is you camera still under warranty ? If so and you live in the US I'd definitely send it for repair. Being a mechanical issue, the problem is probably going to show up again sooner or later. If it´s not u...
Hi Danny,Thanks for the advice. Wrote to B&H yesterday to see if I can ship the camera there and have them to ship it to Canon service center. Guese I will have to wait until monday for an answer.As for asking a friend, I do know people in the US b...
Hi, I understand the nature of regional warrants. What I don't understand is the Canon US service center saying they won't accept a camera under warranty shipped from outside the US for service. That's just not right. Being in this industry ...
