Hello Theredlion1976,
Have you tried different cards in the camcorder? Does the camcorder no longer work with any memory cards at all? If so, then the issue is with the camcorder, unfortunately.
For factory service, please forward your camcorder to one of the Factory Service Centers shown below. If it has been less than one year since the camcorder was purchased, we ask that you also include proof of warranty in the form of a copy of your sales receipt. When shipping your XF100, please be sure to remove the memory card and battery. You are not required to send any accessories or manuals when shipping the camcorder. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.
Alternately, you may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEX, Priority Mail) to ship your camcorder. Please package the camcorder very securely in a sturdy shipping box to prevent damage during shipment.
Please send your XF100 to one of the Factory Service Centers below:
Canon Factory Service Center
12022 Canon Boulevard
Newport News, VA 23606
Or:
Canon Factory Service Center
123 Paularino Ave.
Costa Mesa, CA 92626-3311
Upon arrival at the Factory Service Center, your camcorder will be logged in to our repair database and assigned a repair number. Next, the camcorder will be visually inspected, and you will be advised of the findings. If the required repairs are covered by the warranty, the repairs will begin immediately, and you will not be contacted. When the repairs are complete, the camcorder will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately five to seven business days of the camcorder's arrival at the Factory Service Center.
All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your camcorder will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the camcorder repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the camcorder will be shipped back to you unrepaired.
Once you have confirmed with your shipper that the camcorder has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the camcorder in all repair status inquiries.
Please note that our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States.
