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Canon r5c video not showing on pc

jboogy50082
Contributor

I’m having problems with getting videos to show on pc. When I record in mp4 format the videos will show. But any other format it won’t show. I’m using a cf express card for the videos. I downloaded eos utility driver and only photos and mp4 files will show. I bought a cf express card reader type b  and the video files still won’t show. How can I view the video I record on my camera on my computer????

25 REPLIES 25

Leonardo-147, I have no idea.  Personally I always copy the files to a folder on my computer, using Windows file manager, and edit from there.  Editing the files directly off your camera seems really dubious to me.

No, of course I was not trying to edit an 8K file from my camera hahaha. I was trying to find a way to preview the files, or just see it the computer by any chance sees the files from there.

Leonardo-147: Sigh. People do seem to be having problems with this. I don't blame them, it's pretty screwed up.

The basic answer is simple: as I have already explained, the camera's USB connection is a mess. It only shows MP4 files, which is stupid. Even there, it's buggy.  So for the third time, get a card reader.

But to answer your question, if you insist on using USB:

First of all, make sure the camera is in the right mode. Go to settings, "wrench" menu, page 8, and look for "USB Mode". Set it to "PTP Connection". (BTW, I think this is the problem -- they should be using MTP, not PTP.)

Now when you plug the camera into a Windows computer, Windows handles the R5C in a "special" way. It doesn't get assigned a drive letter; instead the CFExpress card shows up as "This PC\Canon EOS R5 C\CFe". I believe this is why it doesn't show in Resolve, whereas it does show up in Windows file explorer -- programs like Resolve don't know how to access the "special" devices, they only know how to look for drive letters.

Even in the file explorer, you will only see MP4 files -- no RAW or XF files -- and even for MP4 files, it seems to be buggy. Don't be surprised if your MP4 files show up with zero size.

When you use a card reader, the CF card shows up as "E:", or whatever drive letter Windows gives it -- in other words, it has a drive letter. You can access the contents from Windows Explorer, or Resolve's Medai Pool, including all file types, as far as I can see. In all my experience the files copy over to my hard drive just fine.

I hove no idea how MacOS would handle this. I don't have a Mac.

I hope this helps.

I purchased a cfexpress card reader, now I can use the files from DaVinci Resolve. Thank you

mrsmartinventor
Apprentice

it is odd, its just does not see footage. I MUST BUY card READER, if not it will be not visible so I MUST BUY CARD READER to have more trash at home

shadowsports
Legend
Legend

although this thread is about 3 yrs old now, this is a great video where Jason @ Points In Focus describes how files can be copied from an R5 C.

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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