Canon c300 audio hiss

[KBZK]

We recently bought a Canon eos C300. We have noticed a hiss in the audio when we hook up a wireless mic via the xlr input on the LCD monitor. Anyone have this happen and have any troubleshooting techniques.

[Mykolas]

Hi KBZK!

Thanks for posting.

To help us and the community, please describe your setup in more detail.  What particular wireless mics to you have?  Does this happen when you connect wired XLR mics?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[StamtadFilm]

Hi, we have the same issue. When audio is set to Mic or Mic +48 V then between 5 and 10 you can hear very clearly hissing that is heard on recorded material. In this situation we have to record audio throuh mixer and "line" setting (which works fine). We have sent the camera to the service in Poland/Germany twice but they  returned the camera  and said it is normal for this camera. Pathetic! If you Canon people don't believe me - see the open service tickets for sn 533701300040.

[Stephen]

Hi StamtadFilm!

Welcome to The Canon Forums, and thank you for your post!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.