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Canon XA10 switching off when screen is closed.

Sam26
Apprentice

Hi all.

I have a Canon XA10 that was working fine until last week but now when the screen is closed with any level of force it will stop recording and when I reopen it the screen says I have a Memory Card Writing Error every time. I have tried multiple SD cards in both slots so am unsure what to do next. It can keep recording if I very very gently close the screen but obviously this is not ideal.

Any help would be greatly appreciated!! 

1 REPLY 1

Hazel_T
Product Expert
Product Expert

Hi Sam26,

I'm sorry to hear you're getting write errors and recording issues when you close the LCD against the camera body. There aren't any settings that would cause either of those issues. It would be good to take a look at the side of the camera and the LCD to make sure there isn't anything attached that might be opening the memory card door or putting pressure on it. That could potentially cause issues like this.

If there isn't anything putting pressure on the memory card door or opening it at that point we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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