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Canon C100mkii blue screen evf Issue

BryanC
Apprentice

Recently our Canon C100mkii just developed an issue with the Eyepiece. The signal coming in is VERY blue with almost no detail in any other area, orange/reds become a magenta color. Almost like a False color has been applied to the evf. Not a blue shift due to kelvin but like Value 255 BLUE

If there is no lens on the camera and the body cap is on, the feed is pure blue...Firmware reset did not do anything.

The LCD image is fine and the overall media generated by the camera looks totally normal....just the feed going to the eyepiece is extremely blue. Thoughts?

1 REPLY 1

Hazel_T
Product Expert
Product Expert

Hi BryanC,

There is a setting to check with an issue like this. Color shift on the EVF can be set separately from the LCD. To check that go to the OLED/VF Setup section of the menu and select Viewfinder Setup. Make sure Color is set to 0. That is the default setting and there shouldn't be a color shift when it is set that way.

If the shift continues when the viewfinder color is set to 0 that would indicate there is an issue with the viewfinder. In that case we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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