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New Contributor
Posts: 4
Registered: ‎04-04-2017
Accepted Solution

prints interrupted

Hi, I hope someone can help as I cannot find any mention of this problem elsewhere, My pro 100s stopps printing halfway through about 50% of my pictures, it then ejects the incomplete print. When it does print they are great quality. It did this from new.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: prints interrupted

Hi, diana2!
 
To have a better understanding of your issue, please let everyone know the version of Windows or Mac you are using, and the software you are printing from.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
 
Thanks!

New Contributor
Posts: 4
Registered: ‎04-04-2017

Re: prints interrupted

I am reminded that I need to let everyone what I am printing from: it is windows 10 and using Lightroom.

 

Thanks.

Honored Contributor
Posts: 7,885
Registered: ‎11-13-2012

Re: prints interrupted

Are you connected by wifi or USB?

 

If wifi, are you close to router?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎04-04-2017

Re: prints interrupted

It is WiFi. The router is in the room below, internet works ok here and even in further rooms.

I did consider this might be the problem but although I don't fully understand how it works, I thought the whole print data was transmitted before printing started, and that information would not be transmitted line by line of print. I would therefore  have expected the whole print to be effected?

Honored Contributor
Posts: 7,885
Registered: ‎11-13-2012

Re: prints interrupted

It is my understanding that the data is streamed; there isn't a large amount of memory in the printer.

 

Give Canon a call at 1-800-OK-CANON and discuss with them.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎04-04-2017

Re: prints interrupted

Thanks, I will. It seems this is not the common problem I thought  it might be.

 

Diana

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