pixma 100pro rejection of photo paper,

[Ktom]

3-year old PIXMA Pro100 now rejects photo paper.  After initial feed the amber warning light blinks.  After I press the appropriate button the printer merely passes the paper through without printing anything.  This started after I transferred the printer from a Windows10 PC to an OS10 Mac.  (The PC is non-functional.)

The OS1013.6 Mac does not include the IJ utility, and the Canon web service states that the utility cannot be found for the OS.  The Mac is too old (about 10 years) to accept later versions of the OS.

Tom Kane / Vancouver, B.C. / Canada

[jrhoffman75]

That is the correct driver.

After the driver has been installed it is necessary to add the printer.

A “problem” with the Mac is that when folks take that step the first printer that appears is an Apple version of the printer. It doesn’t have all the features of the Canon version but it provides basic functionality.

It sometimes takes several minutes for the Canon version of the printer to appear.

I can’t say it is your problem, but from helping many folks I know it is a common problem.

One way to check is to open a document in Preview app and see what kind of paper choices you see. Are there any Canon titled papers?

[jrhoffman75]

Our posts crossed.

Glad it is sorted out.

[Ktom · Accepted solution]

Problem solved but that only becase I found the solution indirectly by connecting the PRO100 to my PC.  The error turned out to be the wrong size of paper.  On my Mac the driver or related software did NOT flag the wrong-size error.

So, the printer behaves;  I succedded in printing via the Mac with the correct size of paper.

Thomas (Tom) Kane