12-09-2016 11:54 AM
When I try to print, my ipf 6400 gives me the message "Printer is in an error state" after I have sent a print job to it. But it gives me no further information, and I can't figure out what to do.
I have tried turning the printer off/on, but that does not help.
Can someone help?
Solved! Go to Solution.
12-10-2016 10:42 AM
1. In the error log it shows 03060A00 2E1B. But I cannot find this listed in the manual. Does anyone know what it refers to?
2. When I try to print to the printer, I get the message "Cannot acquire status." Apparently there is no operational connection to the printer. I have tried different USB cables and tried an ethernet connection but that has not changed the response.
Anyone have any ideas?
12-10-2016 04:02 PM
I have done further testing to see if the problem is specific to the desktop I'm using. So I tried to install the printer (with the latest driver) on my laptop, again connecting through a USB cable.
The laptop could never find the printer at all!
Does this suggest that the port on my printer is defective?
What further diagnostic tests can I do?
12-11-2016 02:15 PM
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