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Occasional Contributor
Posts: 23
Registered: ‎04-29-2016
Accepted Solution

ipf 6400 "in an error state"

When I try to print, my ipf 6400 gives me the message "Printer is in an error state" after I have sent a print job to it. But it gives me no further information, and I can't figure out what to do.

 

I have tried turning the printer off/on, but that does not help.

 

Can someone help?

 

Mike

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Occasional Contributor
Posts: 23
Registered: ‎04-29-2016

Update

1. In the error log it shows 03060A00 2E1B. But I cannot find this listed in the manual. Does anyone know what it refers to?

 

2. When I try to print to the printer, I get the message "Cannot acquire status." Apparently there is no operational connection to the printer. I have tried different USB cables and tried an ethernet connection but that has not changed the response.

 

Anyone have any ideas?

 

 

Highlighted
Occasional Contributor
Posts: 23
Registered: ‎04-29-2016

Update2

I have done further testing to see if the problem is specific to the desktop I'm using. So I tried to install the printer (with the latest driver) on my laptop, again connecting through a USB cable.

 

The laptop could never find the printer at all!

 

Does this suggest that the port on my printer is defective?

 

What further diagnostic tests can I do?

 

Mike

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Product Expert
Posts: 3,076
Registered: ‎07-28-2014

Re: Update2

Hi mstratil,

 

It is recommended that you contact live technical support for further assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
Occasional Contributor
Posts: 23
Registered: ‎04-29-2016

Re: Update2

Patrick,

Thanks for this suggestion. I will do it tomorrow.

Mike

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Occasional Contributor
Posts: 23
Registered: ‎04-29-2016

Solution found

Donald at Canon was able to solve the problem. My printer had lost its ip address.

 

Mike

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Occasional Contributor
Posts: 12
Registered: ‎06-16-2013

Re: Solution found

I was going to suggest something like the networking was not allowing the PCs to find the printer on the network. Glad you got it fixed.
Debra
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