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imagePROGRAF PRO-300 False Paper Jam

sup
Apprentice

load paper hit print, paper runs through and get paper jam message but there is no jam.

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Since you checked and found no paper jam, please try performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the issue persists, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

behlers
Apprentice

Did you ever get this fixed? I had the same problem with a particular paper (Pictorico Pro High Gloss) with the Pro-300 I bought in May 2022. Canon replaced that printer with another one which has the same problem! (My old pro-10 handled this paper without a problem)

 

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