11-07-2024 01:32 AM - edited 11-07-2024 10:46 PM
Hi, I notice there's almost a tapping / clicking noise when the printer is printing (included video here). I wonder if this is normal? Just bought the printer earlier today, trying to figure out if it's a defective unit...
11-07-2024 08:21 AM - edited 11-07-2024 08:25 AM
Hey there!
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Just a quick note: I removed the link from your post to keep everyone safe since we can’t verify the file type. No worries, though! You can easily re-share your video using a service like YouTube, and even embed it in your post!
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11-07-2024 10:47 PM
Thanks Stephen, I've shared the video via YouTube.
11-11-2024 05:30 PM
Hi themagiceight,
Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.
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11-11-2024 05:48 PM
Hi Patrick, so you would say that the sound in the video I posted isn’t normal?
11-11-2024 08:27 PM
I believe that is just the sound the print head makes as it travels back and forth across the paper spraying ink.
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