PIXMA PRO-10 B200 error message

[DantignF]

Canon Pixma Pro 10 on Mac Mini Mojave 10.14.6

Need help. I keep getting the b 200 error message. I found a work around requiring me to unplug, replug while holding the power button and pressing the amber light/button 6 times. The printer starts through its cycle normally but when I go to print it says the printer is not connected. Ive checked all connections multiple times.Thats not it. If I shut down the printer and computer and restart together it seems to work as its supposed to but this happens every time I start the printer and computer. A real pain. do I need to upgrade a driver or software? thank you

[Patrick]

Hi DantignF,

The B200 error is an indication that your PIXMA PRO-10 would require service.  If your PIXMA PRO-10 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-10 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA PRO-10 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.