imagePROGRAF PRO-1100 tapping / banging / clicking noise when printing

[themagiceight]

Hi, I notice there's almost a tapping / clicking noise when the printer is printing (included video here). I wonder if this is normal? Just bought the printer earlier today, trying to figure out if it's a defective unit...

[Stephen]

Hey there!

Welcome to the Canon Community! We’re excited to have you here, and congratulations on your new #TeamCanon gear!

Just a quick note: I removed the link from your post to keep everyone safe since we can’t verify the file type. No worries, though! You can easily re-share your video using a service like YouTube, and even embed it in your post!

Thanks for understanding! 😊 

P.S. 

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options. 

[themagiceight]

Thanks Stephen, I've shared the video via YouTube.

[Patrick]

Hi themagiceight,

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[themagiceight]

Hi Patrick, so you would say that the sound in the video I posted isn’t normal?

[craigintexas]

I believe that is just the sound the print head makes as it travels back and forth across the paper spraying ink.