01-01-2025 10:42 AM - last edited on 01-01-2025 10:46 AM by James_C
My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and particularly noticeable with blues / turquoise. Whatever compensation I make in the edit, just makes it worse. I'm on a Mac and use Lightroom. The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue. This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect. I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me. I'm at my wits end, so any help or advice would be greatly received. Thanks in advance.
01-12-2025 11:53 AM
Do you know someone else with that printer? If so you could determine if it is a local problem with your printer/computer set up or a general Canon/macOS problem.
Maybe you can get back to your Canon support folks and relay some of the info gathered.
01-12-2025 12:04 PM
I don't know anyone with the same printer, but as you say, I think I've gathered enough info to have another conversation with Canon Support. Many thanks once again John for your help 🙂
01-12-2025 12:52 PM
You could try this:
Reset the printing system on your Mac to solve a problem - Apple Support
01-12-2025 04:55 PM
Thanks John. I'll keep it up my sleeve as a last resort 🙂
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