09-17-2020 10:32 AM
I've been in trouble with my printer for months. The issue is not pemanent, I can print a few A2 poster and suddenly it stops with the error code 7402.
After some time and some swith-on/swith-off, the printer works again without any issues.
I have contacted the support locally, they have no solution other that sendint the unit for a repair wich cost more than a new device...
Anyone experiencing the same issue ? Any solution ?
Thanks for your help.
09-17-2020 02:32 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please create a Canon Account and contact our support group using the "Contact Us" link below for additional assistance.
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09-23-2020 10:05 AM
Thanks Michael for your answer. I just paid 20$ to get a phone supprt.
I've just contacted the phone supprt and it's seems there is nothing to do with this error code 7402.
I would be happy to narrow down the cause of the issue. Anything you can do to help me ?
09-23-2020 11:02 AM
All sources I found indicate that if error 7402 is not resolved by turning off, unplugging, plugging back in and restarting the printer, then a repair is needed.The cost of a new Pro-1000 @ B&H is $1299.00. Why do you believe a repair would cost more than that?
09-23-2020 11:28 AM
Oh my, that is too bad. I am truly sorry to hear that. Perhaps an independent repair shop in your area can offer a better price -- have you looked into that possibility?