03-21-2017 08:58 AM
My three day old Canon Pixma Pro-100 died. Tried to turn it on the morning of day four and nothing...I think the power supply died. I tried everything I could think of... reseat power cord, voltage present at cord printer end, switched out cord. Nothing.
Canon US support was GREAT! A new (not refurb) printer will arrive today by overnight delivery!.
I have to send the dead printer back (they pay the shipping) and the support technician and email specifically said I should remove and keep the ink cartridges and printhead. The problem is the printhead is in the right locked position, and since it won't turn on I can't get it to move to the center to reach the carts and printhead. Any ideas?
BTW, this was one of the best product support experiences I have ever had!! Canon USA support is a paragon of product support (based on my experience).
03-21-2017 11:58 PM
Call Canon Support back and explain. Maybe they'll say forget about removing the head.
03-22-2017 08:38 AM - edited 03-22-2017 08:39 AM
Give support a call at 1-800-OK-CANON (800-652-2666) after 10pm (ET) today. They'll either be able to walk you through the process, or send you replacement ink and heads.
We apologize for the confusion!