Setting up ImagePrograf PRO-300 error 1890

[lizbeth9]

I'm trying to set up my brand new Image Prograf PRO-300 and I can't get it to move past the first step. It thinks there's still protective material inside the holder, which won't let the print motor move, but I removed the orange plastic thing. Any ideas how to get it unstuck?

[jrhoffman75]

Register your product on the Canon support page and request Canon support.

[lizbeth9]

I did. The only option that came up was phone. Their phone service is currently closed.