01-09-2015 02:24 AM - edited 01-09-2015 02:25 AM
I have several Canon Pro9000 and Pro9000 Mark II printers. The Pro9000 Mark II printers are doing great. However, the Pro9000 printer is printing photos with a heavy blue cast to them. The blue is so heavy and so bad that any photo printed with it is destroyed.
I have tried printing both from Photoshop and from other programs, including straight from Window's photo viewer. When printing from Photoshop, I have tried both letting Photoshop manage colors and the printer manage colors. When Photoshop is managing colors, I've turn color management off for the printer (set it to None). I've made sure I have the proper paper selected, etc. It does not matter what I do, the Pro9000 still prints with a heavy blue cast.
I've tried switching from Auto to Manual in an attempt to reduce the blue. But even if I have the first slider (labeled Cyan) slid all the way to the red side and the third slider (labeled Yellow) slid all the way over to yellow, I am still getting a heavy blue, but now the images are too red and too yellow, etc.
What can I do to figure out what is going on with this printer? It used to print properly, so I am not sure what changed. Any help would be much appreciated.
PS - I am running Windows 8.1, 64-bit.
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01-09-2015 08:58 AM
First thing to see is if the printer is functioning correctly. Did you try to print a nozzle check test pattern?
Go to Control Panel>Devices and Printers>select your printer>right click Printer Properties:
01-09-2015 10:09 AM
Since the printer seems to be working correctly, and since other printers print correctly using the same software that doesn't print well with the Pro-9000 it seems its a problem with the Pro-9000 printing path.
I don't have an answer, but if it was me I would delete and reinstall the printer driver.
01-09-2015 10:29 AM
Let's see all your 9500's print OK? All your 9000's printing blueish?
How many printers are we talking here? If it were just one 9000, I would say the print head is trashed. But if it is two or several, man I don't know.
I think I would go over all the settings again caefully. Because you have to have something set wrong. You can try reinstalling but I doubt it helps. Make sure the monitor is right, make sure PS is doing all the profile handling. Make sure the printer is not.
Go back and set PS the sRGB, nothing higher at this point.
01-09-2015 10:42 AM
01-09-2015 10:48 AM
01-09-2015 11:11 AM
01-09-2015 11:14 AM - edited 01-09-2015 11:15 AM
Certainly, there were new pieces of software installed. But I don't think this is the issue. I am getting the same results whether I print from my desktop PC or the laptop that I take to events with me (though I am going to check that again later today just to be sure). The laptop PC is dedicated only to event printing. As a result, it has not had any new software installed since this started to happen with the Pro9000's.
01-09-2015 11:27 AM