Pro 9000 Mark II not printing green

[RScott]

For some reason, my Pro 9000 Mark II is not printing green from my computer. I have tried cleaning the printheads, and the test page prints out well. The green on the test page looks fine. However, my file prints the greens as blue. I am printing from Windows 7. I tried an illustrator file and a PDF. I can't figure out why the test page works, but my greens in my printout from my computer do not.

[jrhoffman75]

Try printing this test image and see what happens.

http://www.outbackphoto.com/printinginsights/pi049/essay.html

[RScott]

This image prints out very cool. It is all pinks, purples, and blues without any yellows, oranges, or greens. Even the grays come out purple.

[jrhoffman75]

What software are you printing from? Are you possibly double profiling? Choosing a profile in the software and not turning off color matching in the printer driver?

[RScott]

I do not know how to turn color matching in the printer drive on or off. All I know is that it was previously printing fine a few days ago, and now it is not. I printed the image you linked to from photoshop, but other things I have tried printing have been from Illustrator and a PDF file.

[jrhoffman75 · Accepted solution]

OK. Since you have Photoshop download and install Print Studio Pro form the Canon site. It's a free Plugin for PS. If that doesn't print the test print properly then you will need to call Canon at 1-800-OK-CANON.

Actually, just call them now. I have always found them helpful.

[jrhoffman75]

Hi RScott - what was the resolution? It might help someone else.

[RScott]

Basically, I had to install an updated driver and then install Print Studio Pro for Photoshop. I still haven't had a chance to try printing from other programs again yet, but at least things from Photoshop are working now. Hopefully I will be able to print from other programs like I was before too.

[jrhoffman75]

You should have no problem. PSP doesn't do anything special; it just throws the right "switches". The important thing is to be sure youy arfen't double-profiling. Just select the paper ICC profile in your application and be sure to select Color Matching -> None in the printer driver.

[RScott]

How do I get to the printer driver?