Pro 300 not displaying media type

[Angus30]

Windows 11: have successfully loaded 2 media types to Pro 300, but now trying to load a Canon Fine Art Smooth paper w/o success. The media type appears in all under "Custom" along with the other media types, and printer has been updated, but the custom media type doesn't appear as a choice on the printer LCD while the other 2 custom media types do. Any suggestions to trouble shoot?

Thanks! 

[ArthurJ]

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.