Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pro-300 Shifts paper on last .75 inch of printing [Hahnemuhle Fine Art Baryta 325 gsm]


Hi All:

New member here. I have been very happily printing with my Pro-300 on a variety of Canon and Hahnemuhle papers. I have printed on 8.5x11 and 13x19 on papers up to 320gsm [Hahnemuhle Photo Gloss Baryta @ 320 and Fine Art Baryta Satin @ 300] with no problems. But today, my printer is not printing properly on Fine Art Baryta [325 gsm]. Everything seems to go smoothly right up iunbtil the final .75 inch, at which point the printer makes a slight grinding-scratching sound, and then the final .75 inch is shifted sideways while the printing process is slightly noisier. I'm probably not describing this very well, so have attached a picture to show the result. This happens in the top slot and the rear feed. I thought maybe the paper was catching on the output tray, but have also confirmed that's not the case. I have an unopened box of Baryta FB @ 350, but if this printer can't handle these higher weights, I'd hate to break the seal on it. This happens whether printing from the Photoshop print window or the canon Professional Print & layout app. Hasn't happened with any other papers. Any suggestions? TIA!IMG_0977.jpeg




Give Canon support a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks John. I'll probably give that a shot tomorrow, when I can set aside a block of time. For now, I will stick with what has worked.

I seem to be having the same issue with my Pro 300. Did you get an answer from Canon?

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.