Pro-100s won't print in MacOS Tahoe (26.4)

[daucle]

The printer can print via Airprint, can print test pages but when I send a document for printing it just stuck at the "printing" process and won't start printing (with the power light blinking). Anyone has experienced this or have a clue about it? I've installed the newest driver and it says it supports the system...Thanks!

[jrhoffman75]

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@daucle wrote:

The printer can print via Airprint, can print test pages but when I send a document for printing it just stuck at the "printing" process and won't start printing (with the power light blinking). Anyone has experienced this or have a clue about it? I've installed the newest driver and it says it supports the system...Thanks!

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Is the printer using the AirPrint driver or the Canon IJ Series driver. In addition to downloading and installing the driver you need to add the printer to the computer.

I just printed today using my MacBook Air Tahoe 26.4 and Pro-100, so I know it will work.

Do you see this when you check Printers and Scanners in System Settings:

[daucle]

Thanks for the reply. Recently I've got the reply from the official support as well, they said it is because the driver is for pro-100, not pro-100s...and they don't have the driver for 100s for now...I thought they were the same...😭

Just a complain: every time I contact the support they would ask me to buy a new printer with discount code...

[jrhoffman75 · Accepted solution]

Download from this site. 

[daucle]

Thanks, I tried this and it doesn't work. (maybe because in the "operating system" there's no Tahoe written?)

[jrhoffman75]

That is the driver I use with my Pro-100 and Tahoe. I downloaded from Sequoia site in US. 

[daucle]

Thanks, do you think it's because of the difference between Pro-100 and Pro-100s? Mine still doesn't work...using the driver, no matter via usb or wifi, the printing job will keep showing "printing" while the printer won't run. Airprint work but I need the controls of the driver.

[jrhoffman75]

I don’t know. Maybe try resetting the printer system and reinstalling the driver. 

[daucle]

Tried that as well...just won't run 😭

[daucle]

Just tried again and this works! Thank you so much!!