Pro 1000: Waste Ink but Does Not Print Photo

[MB451]

Purchased a Pro 1000 printer. When turned on and attempting to print a photo. A message comes up saying it is processing. It continues to go through the processing cycle dispelling ink into the MC-20 Maintenance cartridge, but does not print the photo, just waste the ink. Has anyone else experienced this problem and is there a fix?

[Patrick]

Hi MB451,

It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1000 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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