Pro-100 not installing on Windows 11

[GLSmyth]

I have not been able to add my Pro-100 printer to my new Windows 11 computer.  Using the included disk I have installed the driver but it cannot be found.  I try to add the printer manually and the system finds it, but when it gets to the "Type a printer name" window and I click Next, I get the message "Unable to install printer.  Cannot complete this function."  

I have no idea where to go from here.  According to https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1036785/~/printers-with-windows-11-sup... this printer should be supported by Windows 11, so I have no idea what to do.

Any ideas?

Thanks -

george

[Karenrock]

Have you found a soluntion yet???  I'm about to throw it away!!!

[GLSmyth]

No. I have set up my old computer in the basement and hooked the printer up to it. When I need to print something I put it on a flash drive, transfer it to the basement computer, and print from there. I wish that Canon would just give me a hint at something to try to get their driver to install on Windows 11. My guess is that it's just something that just doesn't work.

[crueckert1]

Is this still broken for you? I've tried Patrick's solution to no avail.

[Patrick · Accepted solution]

Hi GLSmyth,

Canon's Technical Support Representatives are available via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.co

Once an account is created, you will be able to speak or chat with a Technical Support Representative.

In regards to the issue that you are experiencing, please have you PRO-100 powered, USB cable connected and then follow these steps:

1.  Click the Search icon at the bottom of your screen and type DEVICE MANAGER in the search box. 

2.  Click on "Device Manager - Control Panel" in the results above.

3.  In the list that appears, please right click any PRO-100's that appear and left click on Uninstall or Remove.  Repeat until all PRO-100's are removed.

 4.  Close Device Manager.

5.  Please disconnect the USB cable from the back of your PIXMA PRO-100.

6. Press the Windows key on your keyboard and the letter R, then let both go.

7. In the Run window, please type CONTROL PANEL and click OK.

8. Click on View devices and printers (or Devices and printers, depending on your view).

9. Right click the Canon PRO-100 series and left click on Remove device. Repeat until all PRO-100's are removed.

10.  Click Close to close that window.

11.  In the upper left corner, click on Control Panel (or the Back button).

12.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

13. Click once on Canon PRO-100 series Driver and then click Uninstall at the top.

14. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

15. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

2. Click the Select button next to "PRO-100 series Printer Driver Ver.1.07 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "p86l-win-pro_100-1_07-ea32_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, only reconnecting the USB cable when prompted during the installation.

Once the installation has completed, please attempt to print.

[crueckert1]

Hi Patrick - trying your solution I get to detect printer --> USB selected --> get message "caution! cannot detect the printer". The printer cable is connected and I can see the printer in my USB devices if I check in the control panel. Any word if Canon is going to release a driver for Windows 11 and this printer model?

[cmmbpbandcb]

Hi Patrick,

I've spent hours trying to resolve this problem; following your instructions.  In step 9, I can't follow it.  I can see the printer there, but it will not let me right click and remove it.  I tried it anyway, it keeps saying it can't detect my printer when I get to that stage.  Any ideas?  Thanks