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New Contributor
Posts: 1
Registered: ‎03-29-2019

Pro 100 false paper jam error

Keep getting false paper jam in pro 100. Definitely no paper in printer. Inspected thoroughly and evryevery looks normal, no foreign objects. Please help!!

Product Expert
Posts: 733
Registered: ‎11-19-2018

Re: Pro 100 false paper jam error

[ Edited ]

Hi Phil_anthropist,

 

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

 

If the error still wont clear, contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST to look into your service options.

 

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Honored Contributor
Posts: 5,556
Registered: ‎11-13-2012

Re: Pro 100 false paper jam error

See this posting:

 

https://community.usa.canon.com/t5/Professional-Photo-Printers/Solved-Canon-Pixma-Pro-100-quot-invis...

 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
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