12-05-2016 06:32 PM
I'm having an issue getting the Pro-100 set up on my laptop. I have never used this printer with this particular laptop so I have to install the drivers. I've tried installing the driver from Canon's download support page as well as the disc that came with the Pro-100. This is the error messasge I'm receiving:
I tried disconnecting the USB cable and reconnecting. Same error. The USB cable I'm using was literally delivered today so this is the first time I'm using it (I also don't have another USB cable to try in order to rule out a defective cable). If it helps:
PC - HP laptop running Windows 10 Home Edition. Version 1607 (64-bit system)
Any ideas/help will be greatly appreciated!
Solved! Go to Solution.
12-05-2016 08:01 PM
If this is the cable you have it's not the correct one.
You need a USB A B cable that will plug into the USB connection on the printer back panel.
12-06-2016 06:54 AM